At FITFORCE GEAR SDN. BHD. (“we,” “our,” “us”), we respect and are committed to protecting the privacy of our customers, visitors, and users of our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, whether through our website, email, phone, or in-store.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
- Full name
- Contact details (email, phone number, billing and shipping address)
- Payment details (credit/debit card or bank information processed securely via payment gateways)
- Account login information if you register with us
- Fitness preferences and product interests provided voluntarily
b. Automatically Collected Information
When you use our website, we may collect:
- Device and browser type
- IP address
- Pages visited, time spent, and clickstream data
- Cookies and similar technologies (for website functionality and analytics)
c. Third-Party Sources
We may receive information from third parties such as payment providers, logistics partners, or social media platforms when you interact with us through those services.
2. How We Use Your Information
We use the collected data for purposes including:
- Processing and fulfilling your orders
- Delivering products to your preferred address
- Communicating order updates, promotions, and service information
- Providing customer service and responding to inquiries
- Improving our website, services, and product offerings
- Personalizing your shopping experience with recommendations
- Complying with legal obligations and fraud prevention
3. Sharing and Disclosure of Information
We will never sell or rent your personal information to third parties. However, we may share data with:
- Logistics partners for order delivery
- Payment service providers to securely process transactions
- IT service providers for website hosting, maintenance, and security
- Marketing partners (only when you opt-in) for email updates and promotions
- Authorities when required by law or for fraud/illegal activity investigations
4. Data Retention
We retain your personal information only as long as necessary for:
- Order processing and delivery
- Legal, accounting, or regulatory compliance
- Customer support and dispute resolution
When data is no longer needed, we securely delete or anonymize it.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Ensure smooth website functionality
- Remember your preferences and shopping cart
- Track site usage to improve user experience
- Deliver relevant promotions and ads (if opted-in)
You can manage or disable cookies through your browser settings, though some site features may not function properly.
6. Your Rights
As our valued customer, you have the right to:
- Access and request a copy of the personal data we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your data (subject to legal obligations)
- Opt-out of marketing communications at any time
- Restrict or object to certain data processing practices
To exercise these rights, please contact us (see Section 9).
7. Data Security
We implement strict security measures to protect your information, including:
- Secure Socket Layer (SSL) encryption for online transactions
- Restricted access to personal data by authorized staff only
- Regular monitoring of systems for vulnerabilities and potential threats
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to read their privacy policies when visiting them.
9. Contact Us
For questions, concerns, or to exercise your privacy rights, please contact us at:
FITFORCE GEAR SDN. BHD.
Business Registration: 202501036389 (1637799-P)
Level 9, Tower B, Menara Uoa Bangsar,
5, Jalan Bangsar Utama 1,
Bangsar, 59000 Kuala Lumpur, W.P. Kuala Lumpur
📞 +6017 795 7136
📧 fitforce.gear@outlook.com